Emergency Crane Service and 24/7 Dispatch
When something goes wrong on a job or a storm hits, you need a crane now, not next week. General Crane runs 24/7 emergency dispatch across Connecticut and Massachusetts. A unit fails on a roof, a tree drops on a building, a sign comes down, or a job runs long into the night. Whatever it is, you can call us and a real person will answer.
For 53 years, we have lifted thousands of loads without a single safety incident. That record holds at 2 a.m. in the rain just as it does on a planned morning lift.
Call Our 24/7 Line: (860) 528-8252
We Answer the Phone, Day or Night
The worst calls come at the worst times. A boiler fails on a Sunday. A storm tears through on a holiday weekend. Most crane companies send you to voicemail. We do not. When you call our emergency line, a person picks up, takes the details, and starts the plan.
We will not promise a number we cannot hit. What we will do is give you a straight answer on the call: where our nearest crew and crane are, how fast we can roll, and a real arrival time. Then we move.
Emergencies We Handle
Our cranes and crews are ready for the calls that cannot wait:
- Storm damage. A tree on a house or building, downed signage, or a damaged roof that needs a crane to clear or repair.
- HVAC and rooftop unit failures. A rooftop unit that has to come off the roof now, before it does more damage or leaves a building without heat or cooling.
- Generator off-load. Lifting a generator off a damaged roof or into place to get power back.
- Crane breakdown recovery. Another vendor’s crane died mid-job and left a load hanging or a site stalled. We can step in and finish the lift.
- Urgent mechanical calls. A failed boiler or chiller that a mechanical contractor has to swap right away.
- Cell tower damage. Storm or accident damage that needs a crane to repair a tower or replace equipment.
If your emergency is not on this list, call anyway. If a crane can solve it, we can help.
How an Emergency Call Works
We keep the process simple so you get help fast:
- Phone triage. You call, a person answers, and we get the key facts: what failed, the weight, the height, the site, and the access.
- Dispatch. We find the nearest crew and the right crane, and we give you a real arrival time.
- Site arrival. The crew arrives ready, with the paperwork your GC needs.
- Safety check. The operator reads the site, sets the crane, and confirms the lift plan before anything moves.
- Execute. We make the lift, clear the hazard, and get your site or your building back in shape.
Insurance and COIs on Short Notice
An emergency does not change the insurance rules on a job site. We carry full insurance on our cranes, our operators, and our work. If your GC needs a certificate of insurance, or a COI naming them as additional insured, we can get it to you fast, even for same-day work. Send us the requirements when you call and we will have the paperwork ready when the crane arrives.
Safety Holds at 2 A.M.
A rushed lift is a dangerous lift. Our operators do not cut corners just because the clock is running. Every emergency lift gets the same care as a planned one:
- Operators certified by the NCCCO, the national standard for crane operators
- Cranes inspected every year by HESCO
- A lift plan and a safety check before the load moves
- More than 100 years of combined operating experience on our crew
That is how we have gone 53 years without a single safety incident, on planned jobs and emergencies alike.
Emergency Crane Questions
Do you answer the phone at 2 a.m.? Yes. Our emergency line is staffed 24/7. A real person answers, takes the details, and starts the dispatch.
What is your target dispatch time for an emergency call? It depends on where our nearest crew and crane are and on the weather. We give you an honest arrival time on the call, then we move fast.
Do you handle weekend storm damage? Yes. Storms do not wait for business hours, and neither do we. We run emergency dispatch on weekends and holidays.
Can you lift a damaged HVAC unit off a roof after hours? Yes. Rooftop unit removal is one of our most common emergency calls. Send us the weight and the roof height and we will bring the right crane.
What is the after-hours rate structure? Emergency rates depend on the job, the time, the crane, and the crew. We give you a clear number when you call. No surprise fees on the invoice.
Can you provide a COI same-day for emergency work? Yes. Send us your GC’s requirements when you call and we will have the certificate ready before the crane arrives.
Call Now for Emergency Crane Service
When the lift cannot wait, call the company that has gone 53 years without an incident. Our 24/7 line is staffed and our cranes are ready. We also handle HVAC crane service, tree removal crane service, and mechanical contractor crane, plus standard crane rental and boom truck rental across our Connecticut service areas.
Contact Us for Commercial Crane Rental Services
FAQs
What types of commercial projects do you typically support with crane rentals?
Can you assist with lift planning and permits?
Are your cranes regularly inspected and maintained?
